1) Scope
This Refund & Cancellation Policy applies to the website www.planetexim.net (“Platform”) which provides access to Indian corporate/IEC directories, verified contacts, and related digital services. The Platform is operated by Emastersindia.net (“we”, “us”, “our”). Payments are taken primarily in INR and, unless stated otherwise, GST & 18% is applicable.
2) What’s refundable vs. non‑refundable
Non‑refundable once delivered/activated
- Credits / data lookups once any part of the purchased credits has been used or access to paid records has been granted.
- Instant digital deliverables (downloads, reports, lists, exports, email/phone data) once generated or downloaded.
- API/extension access and usage‑based services for already‑consumed periods/requests.
- Third‑party or regulated items fulfilled through us (e.g., domain registrations, DSC, credit reports) once ordered with the provider.
- Promotions, coupons, free credits, trials and setup/onboarding fees.
Potentially refundable (before use/activation)
- Duplicate payments or mistaken overcharges — 100% refund of the extra amount.
- Unused credit packs purchased in error and not accessed — request within 7 days.
- Payment failure with debit (charged but service not delivered due to technical error) — fully refundable or we’ll re‑credit your account.
Note: If you bought credits but never logged in or accessed paid data, we can cancel within 7 days and refund in full (minus payment‑gateway fees, if any).
3) Subscriptions & renewals (if enabled)
- Auto‑renewals: You can cancel anytime before the renewal date in your account or by writing to us.
- Post‑renewal refunds: We don’t offer pro‑rata refunds after a cycle has started. If absolutely no usage occurred after renewal, contact us within 7 days for review.
4) Data accuracy & fair‑use
- Data is provided on a best‑effort basis; minor mismatches aren’t refundable.
- For a material error (e.g., completely wrong entity) that makes purchased data unusable, raise a ticket within 5 days of access; we’ll re‑credit the specific lookup(s) or replace the record(s) after verification.
5) How to request a refund
| Step | What to do |
|---|---|
| 1. Email | Write to support@planetexim.net (or the support email on your invoice). |
| 2. Subject | Refund Request – Order ID |
| 3. Include | Order/Txn ID, date, amount, payment method, brief reason, and screenshots if relevant. |
| 4. Window | Within 7 days of payment for billing errors/unused purchases; within 5 days of access for data errors. |
| 5. Processing | Approved refunds are typically issued within 5–7 business days via the original payment method (bank timelines may vary). |
6) GST, invoices & payment‑gateway fees
- All prices are exclusive of GST & 18% unless stated otherwise; tax is applied at checkout and reflected on invoices.
- Gateway/FX fees charged by your bank are non‑refundable.
7) Chargebacks
Please contact us first. Unwarranted chargebacks may result in account suspension to prevent misuse. We’ll cooperate to resolve genuine disputes quickly.
8) Changes to this policy
We may update this policy to reflect product or legal changes. The latest version will always be published on this page.
Quick summary
- Used credits/data = no refund.
- Unused & within 7 days = likely refundable (minus gateway fees).
- Duplicate/failed charges = full refund.
- Wrong/irrelevant data (material error) = re‑credit/replace after verification.
- Uptime issues = service credits (no cash refunds).